updated on 12.26.2013

 
ATCV
SMS Resources
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ATCV offers

 

 

"Just" Culture & Safety Culture Assessment, Surveys
Communication Tools & Reporting Tools
Safety Promotion
Human Factors

 

  1. Safety Culture Survey Samples
         • Aviation Safety Culture Survey Form  (sample online survey form)
     
       • Score your Safety Culture (TC, IS-BAO, NBAA survey developed by James Reason sample online survey form)
         • Aviation Culture Surveys  (Flight Safety Foundation, Operators Flight Safety Handbook)
         • PDF - Score Your Safety Culture & official TC document "Score your Safety Culture"
         • Safety Culture Survey (doc) (provided by  Glenn Jones (CASA), reformatted by ATCV, developed by Boeing
         • Aviation Safety Culture Inquiry Tool (ASC-IT)  (NLR-ATSI) Air Transport Safety Inst. of the
           National Aerospace Laboratory
         • NLR-ATSI Just culture and human factors training in ground service providers
     

  2. Online Surveys (free & fee based)
         • ESurveysPro - UNLIMITED Surveys, Questions, Responses
         • Fluidsurveys - Free version: 20 questions per survey & 150 responses per survey
         • FreeOnlineSurveys - 20 questions per survey & 50 responses over a 10 day period (used by Air Canada)
         • SurveyMonkey - Free version: 10 questions per survey; 100 responses per survey
         • Zoomerang (now owned by SurveyMonkey) - Free version: 10 questions per survey; 100 responses per survey
         • Google Consumer Surveys: Starting at $0.10 per response—1/10th of the cost of similar quality research
         • Bravenet - webpoll, free

    FYI....Statistics from a large online survey company shows that biggest day for starting surveys is Tuesday. What’s interesting to note however is the rise in response rates on Friday. This seems to indicate that along with the last crunch of weekday work that needs to get finished before the weekend, completing online surveys is one of those things that people like to cross off their list before heading out of the office. When looking at each day, weekdays have a similar pattern–very low survey response rates in the earlier hours, then starting at about 4 AM PST (7 AM EST) to about 1 PM, response rates start to increase and go as high as above 70%. Declines in rates begin to happen slightly after each succeeding hour.
     

  3. Safety Culture & Assessment
         • EASA Safety Culture for the ECAST SMS-Working Group developed by NLR Air Transport Safety Institute.
           EASA ECAST (European Commercial Aviation Safety Team) NLR-ATSI performs research on human factors
           in ground handling under the authority of the ECAST, in cooperation with the Civil Aviation Authority of the
           Netherlands
         • Aviation Safety Culture Inquiry Tool (ASC-IT) by NLR Air Transport Safety Institue for EASA ECAST
         • Just culture and human factors training in ground service providers by NLR (NLR-TR-2010-431)
         • Safety Culture survey with ground handlers by NLR
         • EASA Just Culture Guide
         • Likert Scale (rating scale)
         • Measuring Indicators of Safety Culture (...Airline’s Flight Ops Dept.) by Von Thaden, Kessel & Ruengvisesh
         • Safety Culture: A Review - FAA Technical Report ARL-02-3/FAA-02-2
         • The Safety Culture Indicator Scale Measurement System (SCISMS) - DOT/FAA/AR-xx/xx
         • A Review of Safety Culture Theory & its Potential Application to Traffic Safety by Wiegman & von Thaden
     

  4. Just Culture
         • Skybrary - Just Culture
         • The Just Culture Community
         • YouTube - Just Culture Definition by David Marx the father of Just Culture
         • Organization Culture & Its Impact on Flight Safety - https://talk.city.ac.uk/p12108652/
         • GAIN - A Roadmap to a Just Culture: Enhancing the Safety Environment (absolutely excellent).  While this is not a survey tool, ATCV highly recommends this document as a great place to start to learn how important the company culture is --not only for safety but also effective in managing work related efficiency (work do-over's, workman's comp,
    on-the-job injuries, etc...).  This research doc also touches on the problems, concerns and the benefits of reports. "Reprinted by permission from the Global Aviation Information Network" (GAIN)

    Survey's are a great way to see where your employees perceive are the organization's goals.  In other words, do the employees believe that the business walks the walk or just talks the walk.  Anonymous surveys coupled with small focus group or one-on-one interviews provides the best data.   How you deliver the survey is also very important. Whether you use an audience response system or an on-line survey, the participants must remain anonymous. It's almost impossible to gain employee trust if they think that management is going to punish them for answering the questions honestly.  This is where having an outside third party conduct the survey pays off.  
     

  5. Safety Promotion
         • Safety Posters
         • FAA Aviation Safety web site
         • Fatigue Risk Management (FAA)
     

  6. Communication
    SMS component PROMOTION requires communication and training (management commitment, communication, reporting, feedback, information collection/system)  Getting information to the employees is sometimes perplexing.  Why not try some of the newer communication abilities of the internet using email newsletters, blogs, Facebook or Twitter to communicate information to the employees?  These are free and usually are easy to use.  Look at your employees and what they are comfortable with.  An older workforce may utilize paper newsletters or a flyer/notice on a communication board.  A young internet-based employee base may be much more reachable through twitter or a blog. 
         • Bravenet blogs
         • Blogger
         • Twitter
         • Mail Chimp (newsletters)
         • Plain Language - FAA gov't (use to develop/amend policy, manuals, etc...)
         • MadMimi.com (newsletters)
         • MailerLite (newsletters)

     

  7. Reporting/Information/Tools
         • ASRS - Aviation Safety Reporting System (ASRS) paper-based forms & internet based
         • ASRS - Aviation Safety Reporting System
         • AOPA Air Safety Foundation’s Accident Database - generates a list of accidents
         • AC 145-xxx (pg. 19)    Evaluation Program Audit tools produced by the Medallion Foundation
           to be a good foundation for their organization's safety assurance processes.
         • Data Reporting/Tracking software.  Most are online subscription-based programs; some provide online SMS training which we do not recommend except for "reoccurring training".  Training directly demonstrates the corporate culture to not only your employees but the customers.  Hands-on in-person training reinforces the corporate policy and culture that safety is important and that resources are allocated to SMS with no shortcuts.  Hands on training always brings increased knowledge that is only gained by human interaction.
     

  8. Human Factors
         • HFACS - Human Factors Analysis and Classification System (EXCELLENT!) (developed by Dr. Douglas
           Wiegmann & Dr. Scott Shappell to identify why accidents happen and how to reduce the accident rate)
         • NASA Human Systems Integration Division
         • FAA Human Factors Tools webpage
         • FAA Human Factors in Aviation Maintenance Operator's Manual 10/2005 EXCELLENT!
         • FAA Human Factors web training - http://www.hf.faa.gov/Webtraining/Intro/Intro1.htm
         • FAA (ATO) Human Factors web training - http://www.hf.faa.gov/webtraining/HFModel/HFModel1.htm
         • FAA Human Factors Research & Engineering (ATOP - Human Factors)
         • SKYbrary - Fatigue Risk Management System (FRMS)
         • FAA Human Factors 1996 study, "The Interfaces between Flightcrews & Modern Flightdeck Systems" (June 18, 1996)
         • Alertness Solutions FRMS
         • Fatigue Risk Management Systems (FRMS) - Circadian Technologies
     

 
 

 

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